The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
--Information I Collect--
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
--Why I Need Your Information and How I Use It--
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfill your order, settle disputes, or provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
--Information Sharing and Disclosure--
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal processes or to government requests; (b) enforce my agreements, terms, and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
--Transfers of Personal Information Outside the US--
I may store and process your information through third-party hosting services in the EU and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.
If you reside in certain territories, including the US, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of US data protection law, I, Andrew Cannon, am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com.
I offer both bulk and wholesale pricing. Simply contact me. If I can confirm your business and employment, you will receive my wholesale rate. Bulk pricing depends on the item and number ordered at one time.
Lightly applied alcohol-based cleaners work best on my epoxy, acrylic, and urethane surfaces.
Yes. Contact me directly to place a custom order. You will be involved in the preparation as well as informed about each step of the process. Since custom orders usually have unforeseen challenges, shipping estimates may be wrong, but I will always work diligently on your project.
In some cases, you can expect to make your payment for custom projects through Stripe instead of Etsy simply because the shipping-timeframe constraints enforced by Etsy can discourage quality for custom projects.
You can expect to have to approve a picture of your project before I send it. Custom projects also carry the same shipping insurance so that you can file a claim if your item arrives damaged.
If you would like lower prices on my items, please contact me directly. I can lower your price by using lesser-quality materials. If you choose this economy option, I do not accept returns, and the items may not be reviewed on Etsy.
Yes. I offer the same wholesale pricing for contractors, interior designers, and property managers who manage multiple properties full-time. Simply contact me. If I can confirm your business and employment, you will receive my contractor rate, and I will keep your information on file.
Yes. I am available for deliveries and installations in and around Warner Robins, GA. In some cases, I will deliver elsewhere depending on my schedule and interest.
Yes. My epoxy surfaces are scratch and heat resistant. i have tested them under 3/4-tons of pressure; that's 1,500 lbs sitting on top of the surface without causing it to crack or sag. These surfaces are perfect for countertops and floors, and I may be available to pour on site depending on your location. Epoxy surfaces are always available with extra treatment to prepare them for outdoor use and/or give them a matte look instead of the gloss that is naturally produced by epoxy.
I am available for local repairs near Warner Robins, GA. For non-local repairs, I need to charge extra for the trip or provide you with repair instructions. Simply contact me.